Knowledge Base

Kenji ROI Refund Policy

Written by Danny Carlson
Updated 1 day ago

When working with Kenji ROI, we expect that you are a professional Amazon Seller that has full intent on following through with your product and launching it on Amazon marketplace.

Kenji ROI does not take responsibility for situations outside our control such as but not limited to:

  • Amazon Account Suspension
  • Product manufacturer issues
  • Supply chain issues
  • Amazon ranking or competitor issues.

In no cases above can Kenji ROI take responsibility & provide you with a refund or any type of compensation.

Kenji ROI does not provide refunds for:

  • Projects that are delayed. We never promise a solid delivery deadline. There can be many potential delays to a project due to the specific nature of each product and client requests.
  • Just because you don't like the work. We have an incredibly intensive research & creative process involving client intake form, mandatory client onboarding call, and optional shot list approval step. We give clients every opportunity to have a high level of creative control over the project and the delivered project will only be as specific as your inputs. 

Projects Delivered to The Client

By working with Kenji ROI, clients understand that in order to produce work for them we must lay out expenses on our side before the final work is delivered. For this reason, Kenji ROI does not offer any refunds, partial or full on any projects that have been delivered to the client, in any case.

Please refer to the Kenji ROI Revision Policy for situations where you need revisions or changes to the work.

Projects Not Yet Started

If Kenji ROI has already started work on a project, including any research, shot list creation, or booking of locations for shoots, then a full refund can not take place.

But if we have not yet started on any work, as long as you let us know before we incur costs on your project we can process your full refund.

Projects Partially Complete

If we have partially completed the project, or already incurred any costs, those costs will be deducted at our cost from your refund and work will be stopped. 

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