Knowledge Base

How to Ship Your Product to Us

DC
Written by Danny Carlson
Updated 1 month ago

For all photography & video work we will need a product sample shipped to our studio in Bali, Indonesia. For any other work that doesn't require photos or video, we do not need your product shipped to us.

Send 2 of your product (new units, not used or customer returns) as sometimes they can be damaged in shipping and it allows us to have one for the copywriting team and one for the photo team.

It's highly recommended to send new units that you are certain is the exact product customers will be receiving. 

  • Returns/ spare inventory is often damaged
  • Sending direct from your manufacturer without verifying they are sending the correct style, packaging, and not a pre-production sample that doesn't match your actual product will cause issues!

Please send 2 units in case 1 has minor defects. (not required but recommended)

Inside Your Package, Please include a piece of paper (printed or written) in the package that includes:

  1. The name used on your Kenji ROI account
  2. Any of Your Order #'s within the Kenji ROI Dashboard.

This helps reduce the possibility of errors in handling or mismatch between shipper & client info.

Option 1 - Ship Direct

(best option)

Ship to us directly from you or your manufacturer by express mail.

The easiest is UPS - https://www.ups.com/ship, but if shipping from China, ask your manufacturer to use their express account as it's often cheaper.

Use the actual price per unit with your manufacturer, not the full retail price of the items (should be under $15). This is common practice & legal for cross border shipments that are pre-retail.

If we receive an invoice from the shipping company for duties/ shipping that exceeds $20, we will pay it & send you an invoice.

Ship to This Address:

Ship To Name: Putu Sila Asana Diatmika

Address Line 1: B Work Bali, Jl. Nelayan No.9C, Canggu, Kec. Kuta Utara, Kabupaten Badung

Province: Bali

Country: Indonesia

Postal Code: 80361

Phone: +62-817-6767-888

NPWP (Tax ID): 34.873.461.7-901.000

*Tax ID is required to ship into Indonesia. Do not send the package without this.

If you have any complications with shipping, please reach out to us at clients@kenjiroi.com

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